Origin of the problem

A commission headed by Lew Allen, director of the Jet Propulsion Laboratory, was established to determine how the error could have arisen. The Allen Commission found that the main null corrector, a device used to measure the exact shape of the mirror, had been incorrectly assembled—one lens was wrongly spaced by 1.3 mm.During the polishing of the mirror, Perkin-Elmer had analyzed its surface with two other null correctors, both of which correctly indicated that the mirror was suffering from spherical aberration. The company ignored these test results as it believed that the two null correctors were less accurate than the primary device that was reporting that the mirror was perfectly figured.

The commission blamed the failings primarily on Perkin-Elmer. Relations between NASA and the optics company had been severely strained during the telescope construction due to frequent schedule slippage and cost overruns. NASA found that Perkin-Elmer did not review or supervise the mirror construction adequately, did not assign its best optical scientists to the project (as it had for the prototype), and in particular did not involve the optical designers in the construction and verification of the mirror. While the commission heavily criticized Perkin-Elmer for these managerial failings, NASA was also criticized for not picking up on the quality control shortcomings such as relying totally on test results from a single instrument.